Frequently asked questions

We know you might have a few questions - here’s everything you need to know about our bags, shipping, and what to expect. If we’ve missed something, feel free to get in touch via our 'Contact us' page!

What types of bags do you offer for individuals managing diabetes?

We specialise in thoughtfully designed, stylish bags made especially for people managing diabetes. Each bag includes insulated compartments for temperature-sensitive items like insulin, and is made with durable, water-resistant materials - so you can feel confident carrying it every day.

How do your bags help individuals manage their diabetes?

Our bags are made with organisation in mind - with dedicated compartments to neatly store your glucose monitor, insulin pens, needles, test strips, snacks, and more. Whether you're running errands or heading out for the day, our goal is to help you feel more prepared and less stressed.

Are your bags suitable for everyday use?

Definitely! They're designed to be both functional and fashionable - so you don’t have to compromise on style or practicality.

Just a note: while the insulated compartment helps keep your insulin cooler for longer, it’s not a medical cooler, so we can’t guarantee it will maintain a specific temperature over time.

What materials are the bags made from?

We use high-quality, water-resistant polyester on the outside for durability and easy cleaning, plus insulated linings to help manage temperature-sensitive supplies. Everything is designed for real life - because spills and bumps happen!

What’s included with the bag?

All the photos on our site show how the bags can be used with diabetes supplies - but just to be clear - We only sell the bag. Any medical items (like glucose monitors, insulin pens, strips, etc.) shown in the photos are for demonstration only and are not included.

Which blood glucose meters fit in the bag?

Our bags are designed to fit most popular blood glucose meters, including:

  • Abbott
  • Optium Xceed
  • OneTouch (Ultra, Verio, etc.)
  • Freestyle
  • Accu-Chek
  • Fora 6 Connect
  • Dario LC
  • CareTouch
  • Prodigy Voice
  • Auvon
  • True Metrix
  • Accutrend
  • Contour Next
  • CareSens
    ...and other similarly sized models.

If you’re unsure whether your monitor will fit, feel free to contact us - we're happy to help.

Is shipping free?

Shipping is free within Australia! 

For international orders, shipping costs vary depending on your location and are calculated at checkout.

You'll see the exact shipping cost before you complete your purchase - no surprises!

You can read our full Shipping policy for all the details.

Do you ship internationally?

Yes! We ship worldwide from Australia.

International customers, please note: we ship on a Delivered Duty Unpaid (DDU) basis. This means:

  • Import taxes, customs duties, or fees are not included at checkout
  • Your local customs office or postal service may contact you to collect payment before delivery

Unfortunately, we can't cover or refund these charges, so we recommend checking your local regulations before ordering.

Do you offer returns?

Yes! We offer returns within 30 days of receiving your order - provided the item is in unused, original condition with all tags and packaging.